Heliodoor – Website Terms & Conditions

Last updated: November 2025

1. Introduction

Welcome to the website of Heliodoor Ltd, trading as Heliodoor Property Consultants (“Heliodoor”, “we”, “us”, or “our”).
By accessing or using this website (the “Site”), you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, you must not use this Site.

These Terms & Conditions apply to all visitors, users, landlords, tenants, investors, or any individual accessing the Site.

2. Company Information

Heliodoor Ltd

Trading as Heliodoor Property Consultants
Suite 25,
Milton Keynes Business Centre,
Foxhunter Drive,
Linford Wood,
Milton Keynes,
MK14 6GD

Registered in England & Wales
Company Number: 14046997

3. Use of the Website

You agree to use this Site only for lawful purposes and in a way that does not:

• Infringe the rights of others
• Restrict or inhibit anyone else’s use of the Site
• Introduce malware, viruses, or harmful code
• Attempt to gain unauthorised access to the Site or its systems

We reserve the right to restrict or terminate access to the Site for any user who breaches these terms.

4. Website Content

This Site provides general information relating to lettings, property management, investments, guidance, tools, and services.
While we aim to keep information accurate and up to date, we make no guarantees regarding:

• Accuracy, completeness or reliability of content
• Availability of listed properties
• Representations, floorplans, or pricing
• Timing or outcome of tenancy or landlord processes
• Legal, financial or investment suitability

Content is for general guidance only and should not be relied upon as legal, financial, tax, or investment advice.

You should obtain professional advice before acting on any information provided on this Site.

5. Property Listings

All rental or investment listings are subject to:

• Availability
• Change without notice
• Withdrawal by landlords or vendors
• Price variations
• Reference checks and affordability assessments
• Right to Rent and compliance checks

Images, illustrations, and descriptions are indicative and may not represent exact or current conditions of the property.

6. Investment Content Disclaimer

Any yield calculators, market reports, guides, or investment materials provided are for illustrative purposes only.
Predictions or calculations do not guarantee performance or returns.
Past performance does not guarantee future results.

7. Landlord & Tenant Guidance

From time to time, this Site may provide general information, guides, tools or updates relating to renting, property management, legal responsibilities or investment matters (the “Information”).
This may include, but is not limited to, checklists, legal updates, market insights, how-to guides, or downloadable resources.

This Information is provided for general guidance only and should not be considered legal, financial, or professional advice.
While we aim to ensure accuracy, we do not guarantee that the Information is complete, up to date or suitable for any specific situation.

Users should always seek independent professional advice before making decisions relating to property, investments, compliance, or legal matters.

Heliodoor accepts no liability for actions taken based on the Information provided on this Site.

8. Third Party Websites & Services

This Site may contain links to third-party websites or tools (e.g. Rightmove, referencing companies, payment systems, mapping tools).

We are not responsible for:

• Content on external sites
• Actions or policies of third parties
• Accuracy of third-party information
• Security of external platforms
• Users access external links at their own risk.

9. Intelectual Property Rights

All content on this Site, including text, images, graphics, logos, icons, layout, tools, and downloads, is the intellectual property of Heliodoor Ltd unless otherwise stated.

You may not, without written permission:

• Copy or distribute content
• Reproduce or duplicate Site materials
  Use our branding, logo, or design
• Extract data through scraping, bots, or automated means

You may view and print content for personal, non-commercial use only.

10. User Accounts

If you create an account with us (e.g. landlord or tenant portal), you agree that:

• You are responsible for maintaining the confidentiality of your username and password
• All activity under your login is your responsibility
• You will notify us immediately of any unauthorised access
• We may suspend or terminate accounts if misuse is detected

We reserve the right to refuse, suspend, or delete accounts at our discretion.

11. Online Tools

Tools, affordability assessments or legal checklists are provided “as is” and without guarantees.

Heliodoor is not liable for losses arising from reliance on tool outputs.

12. Limitation of Liability

To the fullest extent permitted by UK law:

• We exclude all warranties relating to the Site
• We are not liable for loss or damage arising from use of the Site
• We are not liable for business losses, loss of income, profits, or data
• We are not liable for downtime, interruptions, or technical errors
• We are not liable for loss caused by cyber-attacks, viruses, or harmful code

Nothing in these Terms limits liability for death or personal injury caused by negligence, or fraud.

13. Professional Memberships

We comply fully with UK lettings regulations and industry standards.

Heliodoor Ltd is a member of:

• PRS – Property Redress Scheme
• Safeagent – Government-recognised accreditation
• TDS – Tenancy Deposit Scheme
• NRLA – National Residential Landlords Association
• ICO – Data Protection Registered
• Membership documents are displayed on the Site for verification purposes.

14. Anti-Money Laundering

Heliodoor Ltd complies with AML regulations.
We may require proof of identity, proof of ownership, or financial information before entering a business relationship.
We reserve the right to decline services where AML obligations cannot be met.

15. Online Payments

This Site does not currently accept online payments.
All rent and service fee payments must be made through authorised methods communicated by Heliodoor Ltd.

16. Website Availability

We do not guarantee that the Site will always be:

• Available
• Secure
• Error-free
• Uninterrupted

We may suspend, withdraw or update the Site without notice.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

18. Changes to Terms

We may update or amend these Terms & Conditions at any time.
Continued use of the Site after changes are posted means you accept the updated terms.

19. Contact Us

For any questions about these Terms & Conditions, please contact:

Email: TBC
Telephone: 01908 384 601
Registered Address: Heliodoor Ltd, Suite 25, Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, MK14 6GD